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Opentext Forum

General discussion forum about all things Gupta, OpenText and the community.
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FRBhote
India
Posts: 23
Joined: 09 Mar 2017, 05:32
Location: Hyderabad, India

Opentext Forum

Post by FRBhote » 03 Apr 2017, 07:34

From what I see on the opentext forums is that every query has been requested to open a ticket.

So what's the point? We'll never figure out what's happening!

Request everyone who opens a ticket to inform us here also as to what is happening.

Cheers!

Dave Rabelink
Founder/Site Admin
Netherlands
Posts: 200
Joined: 24 Feb 2017, 09:12
Location: Gouda, The Netherlands
Contact:

Re: Opentext Forum

Post by Dave Rabelink » 03 Apr 2017, 07:58

I fully agree.

Besides the fact that a lot of people can not even access the OpenText forum, questions or defects posted there should be informative for the poster but also for other readers.

It is obvious that if you have active support contract (GLS), you are entitled to ask OpenText for any questions and able to report any issues.
That can be done completely private, using their Ticket system. So you already have all the support you need, it is payed for.

The purpose of a forum is discussion and information exchange between people.
Responses like "create a ticket" is the perfect way to move interesting information to obscurity, to have everything as tickets and not available for others.
I do not see any purpose in having a forum at all then.
Just create a ticket straight away and leave the forum alone. Waste of time.

So I agree that everyone should still create posts on OpenText forum, create their tickets as asked and keep posting the ticket info/defect numbers and responses from OpenText to the thread. And also posts the info here in this forum so that non-GLS users are aware and benefit from valuable info.
Regards,
Dave Rabelink

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EwaldP
Austria
Posts: 31
Joined: 07 Mar 2017, 08:00
Location: Austria

Re: Opentext Forum

Post by EwaldP » 03 Apr 2017, 09:39

+1
Ewald P. Palmetshofer
EDV-Hausleitner GmbH
4020 Linz
www.edv-hausleitner.at

H3PO4
Germany
Posts: 21
Joined: 10 Mar 2017, 07:53
Location: Rohlstorf, Germany
Contact:

Re: Opentext Forum

Post by H3PO4 » 03 Apr 2017, 10:04

+1

Charlie
Canada
Posts: 34
Joined: 07 Mar 2017, 18:52
Location: Fredericton, New Brunswick, Canada

Re: Opentext Forum

Post by Charlie » 03 Apr 2017, 10:32

+1 !!!
A little trick to help direct folk from old Gupta forum to this one: Link to post

Igor Ivanovic
Site Admin
Croatia
Posts: 61
Joined: 05 Mar 2017, 12:37
Location: Zagreb, Croatia

Re: Opentext Forum

Post by Igor Ivanovic » 03 Apr 2017, 14:48

Agree.

I actually stopped posting bugs or feature request on the OpenText forum.
As I have the GLS, I just open a new ticket, and when I receive the TD-xxx bug number, I post it here.
Igor Ivanovic
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keuer4711
Germany
Posts: 1
Joined: 23 Mar 2017, 08:34
Location: Elze, Germany

Re: Opentext Forum

Post by keuer4711 » 10 Apr 2017, 13:34

Very sad!

JaakkoTerhonen
Finland
Posts: 9
Joined: 28 Mar 2017, 10:37
Location: Helsinki, Finland
Contact:

Re: Opentext Forum

Post by JaakkoTerhonen » 08 May 2017, 14:42

+1 Seems that OpenText fails to see the benefits of being developer-friendly. This doesn't end well..

gigit
Italy
Posts: 5
Joined: 14 Jun 2017, 15:04
Location: Italy

Re: Opentext Forum

Post by gigit » 20 Jun 2017, 09:27

+1 I agree.

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